Privacy Policy

Last updated: April 6, 2026

1. Data Controller

Lastenhoito Ilo-Nallet Oy

Business ID: 3249183-6

mia@ilo-nallet.fi

2. Purpose and Legal Basis for Processing

We process your personal data to manage customer relationships, provide our services, and handle inquiries. The legal bases for processing are the performance of a contract (for service bookings), our legitimate interest (for customer service and handling inquiries), and your explicit consent (for website analytics).

3. Personal Data Collected

We collect the following personal data:

• Name and contact details (email, phone number, postal code)

• Message content provided through our contact form

• Information provided when booking a service

• Analytics data collected during website use (anonymized IP, browsing habits)

4. Data Retention

We only store personal data for as long as necessary. Contact form data is stored for 12 months to ensure proper inquiry processing. Booking and accounting data are retained as required by Finnish accounting laws. Analytics data is retained according to Google's standard retention periods.

5. Analytics (Google Analytics)

With your consent, we use Google Analytics (G-P9Q6TQ6VY7) to analyze site usage. The service uses cookies to collect anonymous visitor data. You can withdraw your consent at any time via our cookie banner or opt out of Google tracking directly here: https://tools.google.com/dlpage/gaoptout

6. Contact Form

When you contact us, your data is securely processed via the Formbold service. The data is used solely for responding to your inquiry.

7. Cookies

Our site uses essential cookies required for basic functionality and non-essential cookies for analytics. Analytics cookies are only active if you give your explicit consent via our cookie banner. You can manage or change your cookie preferences at any time.

8. Data Sharing

We do not sell or rent your personal data. Data is only shared with trusted processors necessary to run our website: Google (analytics, USA) and Formbold (contact forms). Any international data transfers outside the EU/EEA are legally protected by GDPR Article 46 Standard Contractual Clauses.

9. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

• Right to access your data

• Right to request correction of inaccurate data

• Right to request deletion of your data ('right to be forgotten')

• Right to restrict processing

• Right to object to processing or marketing

• Right to data portability

• Right to withdraw consent at any time (e.g., for analytics cookies)

10. Changes to this Privacy Policy

We reserve the right to update this privacy policy.